Royal Pets Offers the Royal Treatment at a Value Price
One word unanimously covers the reaction of curious, new customers when they walk through the front glass door of Royal Pets Market and Resort located at 16010 Mapledale Boulevard – “Wow.”
The colorful pet haven, near the corner of Mapledale and North Dale Mabry, harbors an incredible secret that driving by the shop is difficult to detect. Outside, dogs of all breeds play happily with one of Royal Pets Doggie Daycare associates Alexis Taylor in a huge pet area for day camp. When asked what she liked best about her position, she smiled and indicated to the many dogs surrounding her. She says, “Definitely, it’s hanging out with the dogs. I get to know their different personalities and get bond with them.”
Yet inside, undetected from the street, Royal Pets boasts 17,000 square feet of all things cat and dog. This one-of-a-kind pet emporium contains an 8,000 square foot retail shop; a Barkery pet treat bakery area; a highend grooming salon; a state of the art veterinary center; a spacious 100 bed pet resort with private play yards, plush bedding, flat-screen TVs and pet cameras for online owner monitoring; an air-conditioned indoor dog park; an outdoor dog park and doggy day care. Royal Pets really is a one-stop shop for any pet owner’s need.
To say CEO Denise Wolin-Gore is passionate about pets is an understatement. Recently celebrating their 3-year anniversary and year anniversary of the veterinary center, Denise explains, “We truly give pets and pet parents the royal treatment. I wanted to create an environment where people can bring their pets and feel very comfortable. If you’re on vacation, your pet should be on vacation. We like to call our facility, ‘play all day, sleep all night.’ It’s everything you can imagine under one roof for dogs and cats.”
The doggie day camp is quite popular, as many customers drop their pets off in the morning before work and pick them up on the way home from work. “Think of a working family with kids who want to get a puppy – normally very hard,” says Denise. “A lot of pet parents sign up for doggie day care, so the puppy is getting socialized here and gets to play all day. When they come home at night, they have a nice, quiet puppy because he or she’s been playing all day as opposed to maybe being alone, confined to a small area of the house all day.”
Depending on day, week or time of year, an indoor and outdoor day camp provides shelter to 50 fourlegged family members. Pets in camp are separated by not just size, but by activity level in a small dog and large dog doggie day camp. A one-on-one behavior review also determines if the pet is a good fit for day camp. “I say 80 percent can participate in open day camp,” says Denise. “Day camp has to be happy and fun for them. If they’re the type of dog who doesn’t like other dogs running up to them all the time, then we do private play times with them.”
Pets are never left unattended and doggie day camp associates are trained in dog behavior so they are able to recognize dog body language and prevent any incidents from occurring in the park.
“On the veterinary side of the day camp, this is a great weight-loss program,” says Dr. Bryan McGoldrick, CVO of the veterinary hospital. “Unfortunately, a lot of pets are overweight and we can put them into an exercise day camp where we promote that play time. It can be a lifesaver.” Education is key at Royal Pets. Floor team members are trained in pet nutrition and can help “pet parents” select the food that is best for their dog or cat.
“We have a sprinkling of boutique- type products – special leashes, collars and beds that you don’t see elsewhere,” says Denise. “We try to have things that are really different for the pet parent, as well as, your typical Nyla bone and Kong and every toy you can imagine, but we try to do special things, as well. The selection is great, but more importantly, the associates and expertise on the floor are really what is different here.”
The experienced associates have the knowledge to ask questions about your pet to help find a resolution to whatever problem might be plaguing the pet and pet parent. Denise says, “We are really very solution- based to help you be a better pet parent. Having everything under one roof helps us build a relationship with the pet parent.”
If the solution needed is medicalrelated, Royal Pets veterinary center has doctors available seven days a week. “This is a big benefit because on the weekend, when you have a little more time, a lot of vets are closed,” she says. “Our doctors are here seven days a week which gives us the ability to take care of every pet that walks through our door.”
Dr. McGoldrick explained the many services provided by the center. He says, “Besides wellness care, vaccines and examinations, we offer so much more. We have digital radiology, and a fully operational surgical center – really a state of the art facility.” Instead of worrying days for pet blood test results, pet owners can shop and get results in as little as 15 minutes. The hospital offers canine and feline wellness plans with monthly payment plans, helping to make maintaining pet health easier and much more affordable.
Dr. McGoldrick adds, “When you go on our $49.95 wellness plan, you don’t have that scare of a big bill. You can get all your services for the year and instead of having to worry about a
huge bill hitting you.” When their pet is not feeling well, most owners want to go to the vet, but the cost is prohibitive. With the wellness plan, owners get two free comprehensive exams per year and other office exams are $10 to see the doctor. The hospital also hosts a shot clinic every other Saturday from 1 p.m. to 3 p.m.
Pets also can be pampered in the emporium’s grooming shop. Denise explains, “All of our services are all-inclusive. When a pet comes in for a bath, they get a tearless blueberry facial scrub. Think about when a pet parent gives their dog a bath at home. Most of the time, they stay away from the face area. We clean the whole head area, use a premium shampoo, clean their ears, and cut the nails.” Pets return to their owners smelling fabulous, dressed in a special bandana.
In addition to services available, Royal Pets hosts adoption days through local rescues and provides fun activities for pets. From Halloween costume contests to paw print art, there is always something going on.
Explaining the overall goal of Royal Pets Market and Resort, Denise says, “The only thing we don’t do at Royal Pets is sell dogs or cats. In every area, we built Royal Pets to a standard that we would want for our own four legged family members. We want the average family to be able to enjoy our services - The royal treatment at a value price.”
The Royal Pets Market and Resort is open Monday through Saturday from 10 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. Weekday grooming/hotel drop-off begins at 7 a.m. Vet Center – Monday and Friday 10 a.m. to 8 p.m., Tuesday, Wednesday, Thursday and Saturday 8 a.m. to 6 p.m., and Sunday 10 a.m. to 2 p.m. For more information, visit www.royalpetsmarket.com or call 813-448-6744.